Your primary responsibilities will be to coordinate our English language projects, by supervising our freelance writers and translators, and to ensure the quality of all assignments. This full-time position is available immediately. Your English is excellent and has native speaker level? Are you well organised and do you have an eye for detail? Then this is the job for you!
Your tasks in this new position:
- Key account management: you will be the interface between our English-speaking clients and the translators, transcriptionists, and copy-writers
- Independent support for existing clients in all product areas, from project planning to accounting
- Convert English client enquiries into actual assignments, primarily by drawing up tailor-made quotations to meet clients' requests, via email and personal communication with clients, in close coordination with Project Leadership, Marketing, Recruitment and Project Management, thereby contributing to the further development of the company’s client base and the volume of orders received
- Independent decision-making regarding the awarding and coordination of assignments
- Support of Marketing and Business Development, among other activities, with marketing measures for the acquisition of new clients and the expansion of our client base
- Handling of the final quality control for all your clients' orders
Your profile:
A positive attitude, energy and the will to learn new skills and bring in and implement your own ideas are more important to us than qualifications or many years of experience.
Experience in the following areas would be an advantage:
- Client management: you will be the interface between our clients and the linguists
- As part of our project management team, you provide independent support for existing clients in all or most language service areas, from quoting, to project planning and to invoicing
- You are responsible for converting German client enquiries into confirmed project orders, primarily by drawing up tailor-made quotations to meet client requests, via email and personal communication with clients, in close coordination with the Project Management team, Project Leadership, Marketing, and Recruitment, thereby contributing to the further development of the company’s key accounts and the volume of project assignments received
- You make decisions independently, regarding the assignment and coordination of translation projects
- Support with marketing measures for the acquisition of new clients and the expansion of your client base
- You manage the final quality control for you clients' projects
Knowledge and skills:
- Excellent English skills (native speaker level) and skills in one further language, preferably a European language
- A friendly and highly professional approach when dealing with clients
- Excellent problem-solving skills, customer and service orientation
- Thriving in a deadline-driven and fast-paced industry
- A strong sense of diligence and responsibility
- A high level of motivation for making a direct contribution to the growth of the company
- A high level of conscientiousness and accuracy
- A precise, independent work methods and a high level of team spirit
- A good understanding of IT and EDP, particularly strong with Excel, Word, and in acquiring new software skills
- A creative and at the same time analytical and solution-focused approach to the compilation of attractive quotations
Further advantageous knowledge and skills:
- Problem-solving skills and client/service orientation
- Agility, ability to switch between projects of varying complexity, difficulty and delivery time, while maintaining focus and perspective
- Process-oriented, analytical and structured thinking, ability to understand complex projects and review complex files
- Good time and self-management, ability to set priorities and work through projects accordingly (workflow management)
- Technology adeptness: genuine interest in software solutions and the eagerness and ability to acquire/expand further software knowledge
- Interest in language and culture
What we offer:
- A monthly salary depending on individual qualifications, experience and performance. For career starters, the initial gross monthly salary is 20,000 ZAR on average. Project managers who make an above-average contribution can earn up to 30,000 ZAR per month on average.
- A position with decision-making and creative freedom and personal and project responsibility
- Great colleagues from Germany and South Africa, as well as a dynamic, young, agile team
- Hybrid work with the possibility of a daily home office as well as flexible working hours within a time frame
- Being part of an agile company with short management lines and fast, solution-oriented decision making
- Possible additional team bonus
- Fruit, water, coffee, tea on the house and Ice Cream Team Friday
- Annual leave above the industry average
- Opportunity to grow into business development or senior management
- Encouragement of personal/private and voluntary commitment
Please send your detailed and updated curriculum vitae as well as your letter of motivation including your salary expectations, your South African visa status (if applicable) and your earliest possible starting date to: marlen.boehm(at)msskapstadt.de
We look forward to hearing from you!
MSS Cape Town
Vacancy Key Account Manager/Project Manager
Download Key Account Manager/Project Manager job advertisement as PDF.
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